LaundryHQ
Privacy Policy
LaundryHQ (“we”, “us”) provides multi-tenant laundromat operations software, including a mobile app for store owners and employees and an internal admin portal. This policy explains what data we collect and how we use it.
1. Who this covers
This policy applies to people who use the LaundryHQ mobile app or related services on behalf of a customer business (tenant), including owners, managers, and employees.
2. Information we collect
- Account information — name, email address, role, and assigned stores.
- Operational business data — store details, machine status, sales and payment summaries, submissions (coin orders / maintenance), and team roster data entered by your organization.
- Time clock data — clock-in/out timestamps and store assignment for labor tracking.
- Location data — when you grant permission, precise location is used to verify you are at an assigned store geofence for automatic or manual time clock features. Background location (“Always”) is used only for geofenced clock-in/out while you remain signed in.
- Support communications — messages you send us for help.
- Device/session data — basic app session and authentication tokens needed to keep you signed in securely.
3. How we use information
- Provide and secure the LaundryHQ product for your tenant
- Enable time clock, reporting, submissions, team management, and AI assistance
- Sync store/machine/sales data from connectors configured for your tenant
- Respond to support requests and improve reliability
- Comply with law and enforce our terms
AI features process questions and tenant-scoped operational context to generate answers. That context is limited to the signed-in user’s tenant.
4. How we share information
We do not sell personal information. We share data only as needed with:
- Service providers that host infrastructure (for example authentication, database, email delivery, AI model providers) under contract
- Your organization — admins on your tenant can access operational and labor data for that tenant
- Legal authorities when required by law or to protect rights and safety
5. Multi-tenant separation
Customer environments are separated by tenant. Access controls and policies are designed so one tenant cannot access another tenant’s operational data.
6. Location
Location is optional but required for geofenced time clock features. You can change or revoke location permission in iOS Settings. Revoking Always/When In Use location may disable automatic clock-in/out.
7. Data retention
We retain account and operational data while your organization uses LaundryHQ and for a reasonable period afterward for backups, audits, and legal obligations. You may delete your account in the app Settings; that removes your auth account and associated profile data subject to cascading deletes and backup cycles.
8. Your choices
- Update profile details via your admin or support
- Control location permissions on your device
- Delete your account in More → Settings → Delete account
- Contact us for access or deletion help
9. Children’s privacy
LaundryHQ is a business operations tool and is not directed to children under 13.
10. Security
We use industry-standard safeguards including encrypted transport, authenticated access, and role-based permissions. No method of transmission or storage is 100% secure.
11. Changes
We may update this policy. We will revise the “Last updated” date and, when appropriate, provide additional notice in the app or by email.
12. Contact
Privacy questions: see Support or email the address listed there.